Privacy Policy

Last updated: 2 September 2025

1. Introduction

Advanced Healing Therapies Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

2. Data Controller

Advanced Healing Therapies Limited
Registered at: Beechwood, 11A Ferndale Road, Binley Woods, Coventry, CV3 2BG, United Kingdom.

3. Information We Collect

a. Personal data you provide directly:

  • Name, email address, phone number, messages submitted via contact forms, appointment booking details, treatment and medical history (where relevant).

b. Automatically collected data:

  • Cookies and usage data such as IP address, browser type, pages visited, and time spent—collected via our cookie policy

c. Third-party sources:

  • Data from social media platforms or analytics providers (if used).

4. Purpose of Processing & Legal Basis

We process your data for purposes including:

  • Responding to enquiries and booking appointments.

  • Delivering treatments and related services (including any necessary medical follow-up).

  • Operating, improving, and securing our website.

  • Providing customer support

  • Complying with legal and regulatory obligations.

Legal bases include your consent, performance of a contract, legitimate interests (e.g., website functionality), or legal requirements.

5. Cookies & Tracking

Our site uses cookies as detailed in our Cookie Policy to enhance your experience and gather analytics advancedhealingtherapies.co.uk. You may manage cookies via your browser or using our cookie settings tool.

6. Sharing & Disclosure

We do not sell or rent your personal data. We may share your data with:

  • Our IT or website service providers (like hosting providers).

  • Legal or governmental authorities if required.
    All such providers are bound by confidentiality and GDPR-compliant data protection arrangements.

7. International Transfers

Some service providers may be located outside the UK. We ensure lawful data transfer via Standard Contractual Clauses or the UK’s adequacy frameworks as applicable.

8. Data Security

We implement appropriate technical and organizational measures (e.g., secure hosting, encryption, access controls) to safeguard your data.

9. Data Retention

  • Contact and enquiry data: retained for up to [e.g., 2 years] unless a longer retention is required by law.

  • Appointment records or treatment notes: retained as per applicable healthcare retention guidelines.

  • Analytics and cookie data: retained in accordance with our Cookie Policy.

10. Your Rights

Under GDPR and the UK GDPR, you have the right to:

  • Access your personal data.

  • Rectify inaccuracies.

  • Erase your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time (where processing is based on consent).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us via:
Email: email@advancedhealingtherapies.co.uk
Address: Beechwood, 11A Ferndale Road, Binley Woods, Coventry, CV3 2BG, UK

11. Children

Our services are not directed at individuals under 16. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this policy. The “last updated” date will change accordingly. Please review periodically.

13. Contact Us

For questions or concerns about this policy, please contact us using the details above.

Notes on Customisation & Compliance

  • Ensure that the retention periods, legal bases, and IT provider names are accurate and current.

  • Consider linking to your Cookie Policy and Terms & Conditions.

  • As a healthcare provider, you may need to clarify medical confidentiality and record-keeping compliance (NHS guidelines or ICO).